User Research Synthesis

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The research objective for this project was to answer and understand if this app’s interface causes any feeling of distraught or anxiety for a user who is in a rush to search for help and resources. Keeping in mind that the users are/or are about to become homeless already have anxiety with their situation, Open arms wants to be able to help these individuals find a solution for short term housing and resources without raising their anxiety. This means to make a User Interface that has a comfortable feel so they feel open about the choices they choose.

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ON WHOM DID YOU CONDUCT YOUR RESEARCH ON?

The research of this project was conducted on teens and young adults from the ages of 14 to 26. The research was conducted on this age range as they would still be considered dependents since the latest age you can still be on parents health insurance is 26. With a total of eighteen participants (nine for Mobile, four for Tablet, and five for Desktop), each participant had the same situation in which they were dependent on their parents along with being within the range of the age group. A Usability test on TrymyUI was used to conduct these research on these individuals to gain qualitative and quantitative research on their views and experience of having to find housing and if it would be helpful.

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WHAT WERE YOUR QUALITATIVE AND QUANTITATIVE INSIGHTS?

My Qualitative and quantitative research came from the testing of eighteen individuals across all three platforms: Mobile, Tablet, and Desktop.

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My qualitative research was retrieved from TrymyUi consisting of responses that gave feedback on what could be improved and what did not work so well through out the app. some common trends that were discovered throughout the testing were that individuals had a hard time navigating/finding their way to the Map section, and that the resource page access were some aspects of the app that confused most testers. Most users felt that the app should have just made maps apart of resources since they thought locating a place to stay is the same as shelters. Some felt the functions cohesive with how each step would automatically follow each other back to back instead of relying solely on the navigation bar to get to each of these functions. That way they have an easier way of navigating and knowing exactly where to go in the app step by step.

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For Quantitative research, TrymyUI provides insight from each individual through the measurements of the scores in the System usability, Task completion rates, Task usability, and Task duration. For task completion rates on all three different UI’s we found that there was really no problems with figuring out the tasks in general as it was 100% on both Tablet and Desktop. Mobile on the other had only had 4 errors among 2 users out of 8. Three of the errors was from one users on he first three tasks while the last error was on the first task of the other user as they did not read the instructions clearly. With that information, there was not other problem with completing the tasks in general among the other users of mobile. Going into task duration, their recorded information gave a similar insight that correlated with the other users task completion rates. The mobile task duration average for task 1 (Create and account and take questionnaire) was the highest being 182.6 sec.. The next highest average for mobile was task 2 (Finding a place to stay) which was 127.6 sec.. This was still a high average like the Tablet whose highest was 71 sec.. This had a similar perspective because of the transition from task 1 and 2. This information clarified that we should have made the button for the Maps portion more visible or made the instruction more clearer about going straight into the maps to locate housing.

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A Project Retrospective

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WHAT DID I FIND MOST CHALLENGING ABOUT THIS PROJECT?

The most challenging parts of this project was figuring out which government issue to solve along with how we would solve it. Narrowing it down to housing, the concept was  was hard to establish the concept of how we would solve this issue for what demographic and situation. The other obstacle what I found must challenging about this project was how we would equally divide and share the project among the group members whether that meant a task or section.

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WHAT WAS THE MOST VALUABLE LESSON I LEARNED?

In this project, I found that the most valuable lesson was the management of time and and communication. The time management was important as we had to figure out when to meet for group meetings as well as to make sure we get out portions of the projects in on time. The management of communication proved to be equally as important through the fact that we needed to make sure that each member was creating a cohesive piece as well as making sure everyone could reach each other when needed. Communication is important as it allows each members thoughts of how we could improve on each others sections as well as your own since we are all relying on each other as a whole group.